terms & conditions.


Please read through my Terms and Conditions carefully before you place an order with me.  When we have accepted your order and your payment has gone through satisfactorily both you and I agree to be bound by the terms of a legally binding Contract which include my Terms and Conditions.


I own the website and its contents.  Any attempt to copy it or use it for commercial purposes, to delete, modify, alter or distribute the site or any part of it without our written permission is strictly forbidden.  Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site.

Content Accuracy. 

The colours shown are approximate.  Ceramic paint may vary in colour and shading due to the firing process over which I have no control.  Variations may also apply to measurements and descriptions and we reserve the right to alter these without giving notice at any time.  We also reserve the right to alter the price of any item or items at any time.

Order Acknowledgements.

We will acknowledge receipt of your Order by email.  If, for any reason, we are unable we are unable to fulfil your Order we will contact you by telephone or e-mail to advise you of this.  We reserve the right at all times to refuse to fulfil your order making any Contract, express or implied, nul and void.


All items shown in the Website are offered for sale subject to its being available at the time that you place your Order with us.  In this case, we will contact you as soon as possible to offer you the nearest equivalent item.

Returns (and cancellations).

If we have delivered the wrong item to you or it arrives broken or damaged we will always be pleased to replace it free of charge.  Should you find that the item is not faulty, but you are still not happy with it, we will exchange it for you, or, if you prefer, send you a refund of the full purchase price including the postage and packing charge.  Please carefully note that we must receive the goods back in good condition within seven working days from the day after the goods are delivered to you before we can exchange or replace any item or send you a refund.  You will be responsible for the cost of returning any goods to us.  As soon as you have signed for any item it becomes your property and you are therefore responsible for it.  We regret that we are not able to exchange or refund any item at we receive here after the seven working days have elapsed.  Please note that the provisions contained in this paragraph do NOT apply to personalised items or those done to special commission, i.e. we are not able to exchange or refund any item which we have prepared specially for you.  However, if your instructions are received by us other than in a face-to-face meeting (eg by letter, telephone, email or via the website) then you do have the right to cancel those instructions within seven working days beginning with the day you subscribe to our site.  You may cancel your instructions by delivering, posting, faxing or emailing a Notice of Cancellation to us, although if you agree that we should start providing our services before the seven-working days cancellation period has expired, then your right to cancel ceases when the services start.


You should inspect the item upon receipt, and notify us if there is a problem immediately you have looked at it.  Please note time the time limit for this in the previous paragraph.

Third Parties.

Where you ask us to deliver the item to a third party you may exercise your right of cancellation if the goods are returned to us in good condition.

Ordering Procedure.

We regret that we unable to supply goods on any kind of sale and return basis.  We can accept payment with any Debit/Credit Cards or by PayPal.  There is also a facility within the Check-out process that will allow you to pay us by cheque or postal order if you prefer, with cheques please made payable to me, DIANA MONRO.  We welcome telephone calls to verify orders or to seek our help and advice before making an order.


We aim to deliver stock items within 10 working days, or less however time is not of the essence for the purpose of delivery in this contract.  Non-stock items will take longer and we will advise as soon as we can about special orders.

We do not process your card details for payment until the item actually leaves our studios and cheques will not be presented for payment until the item actually leaves.

Smaller parcels will be sent through Royal mail, and we use a Courier for larger

Parcels.  A signature will be required when we make delivery to you.

UK Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.  If any part of these terms are unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected

Privacy Policy

You agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.